Many people assume that young people don’t pick up the phone or won’t want to talk on the phone. However, plenty of young people 18-35 are comfortable on the phone and are appreciative to have someone answer their questions in real time — whether about voting or how to advocate for the issues they care about. Our scripts are catered to young voters and designed to help you have efficient and to-the-point phone calls, where we can connect young people with the resources they need to be engaged in our democracy.

Our dialer system will only connect you to people who pick up the phone — anyone who doesn’t pick up will get filtered out! This makes it so you can focus on having conversations with the folks you reach and you won’t have to waste any time with voicemail boxes.

You’ll make all of your calls using a web platform called Scale to Win. Scale to Win operates like a website and you do not need to download any software in order to use it. The Scale to Win dialer is designed specifically for making a lot of calls quickly and uses a campaign number to make the calls. Your personal phone number and information will never be shown to the voters when making calls.

You can access Scale to Win with a computer, tablet, or smartphone. We recommend using a computer, if possible. No matter how you connect, you’ll have the option to connect your phone’s audio to the dialer– this will allow you to hold your phone up to your ear or use your headphones to talk on the phone however you usually do.

We recommend that first-time callers attend a training before making calls. The trainings are live sessions via Zoom at the start of each shift where we’ll review the script and learn how to use the dialer. You can find upcoming times here: http://nxtgn.us/callteam

We also have a comprehensive written training guide you can review before your first shift.

If it’s your first time making calls, it’s completely normal to be nervous! We recommend attending a Zoom training before your first shift and reviewing the script preview before making calls.

Calling gets easier once you are in a rhythm, so we also recommend staying logged in on the dialer for at least 30-minute chunks of time.

The last tip is to have fun and not worry about having the perfect phone call! It takes time for the script to feel natural, and you may wish to change some of the words around, which is perfectly okay. If a call didn’t go as well as you had hoped, don’t be too hard on yourself, and there’s always the next one.

Calling is a great way to maximize your impact as a text banking volunteer! It’s the closest you can get to engaging a voter in a face-to-face conversation from afar. You get to have real-time conversations with voters and wrap up the conversation in one fell swoop, rather than waiting for replies. It feels so rewarding when you are able to actually hear someone’s voice when you’re helping them! We hope you’ll join us and the best way to start is with a training!

To start calling, first sign up for a shift here: http://nxtgn.us/callteam Then, before your shift, be sure to read through the training guide and attend the Zoom call at the beginning of the shift. You should also click through the script preview and join our Slack workspace.

If you already know how to use our Scale to Win dialer and have made calls with us before, you can skip right to making calls!

You can find the link to the phone bank on Slack or in your email confirmation after signing up for a shift.

You never need to answer a question you don’t know the answer to. We have a team of volunteers and staff on-call to answer any questions you have while making calls. You can ask your questions in our Slack workspace in the #calling channel.

If you reach someone who would like to be connected to staff directly, you can give them this email address to send their question to: organizing@nextgenamerica.org